Last updated: 15 August 2026.
Before work starts
You may cancel in writing for a full refund before we begin examining records or reserve an expedited review slot. Where you paid but have not supplied the requested file within 30 days, we will ask whether to reschedule or close the engagement; closure before work starts receives a refund.
After work has started
If records have been organised or examined but the assessment is incomplete, we may offer a partial refund after deducting the reasonable value of work already performed. No refund is due once the findings call or substantive written assessment has been delivered, except where the service is materially defective and cannot reasonably be corrected.
Fees for purchased third-party records or specifically agreed external professional input are non-refundable once incurred. We ordinarily do not purchase such material without written approval.
Meetings, rescheduling and no-shows
Give at least 24 hours’ notice to move a findings call or budget session without charge. A second move, late cancellation or no-show may attract a R450 rebooking fee because practitioner time was reserved. Genuine emergencies are considered reasonably. If Host Linkhub cancels and no suitable new time is agreed, the undelivered portion is refunded.
Deposits and accelerated work
A quoted complex engagement may require a deposit stated in the engagement letter. The deposit is refundable before work begins; afterwards, deductions reflect completed work and approved external costs. An agreed urgency reservation may be non-refundable where we declined other work to hold the slot, but that condition will be disclosed before payment.
How to request a refund
Email info@host-linkhub.digital within 14 days of cancellation or the service issue. Include your name, engagement reference and reason, but do not send bank statements by ordinary email. We acknowledge requests within two business days and normally decide them within five business days.
Approved refunds are returned to the original payment method within seven to ten business days, subject to banking processing times. Nothing in this policy limits rights available under South African consumer law.